If your package is not picked up in time, it will be returned to us. In this case, as a supplier we will be charged for a re-labelling and return shipping fee from the carrier.
To cover our costs in connection with the unclaimed package, we charge a fee of 20 EUR / 20 GBP in accordance with our terms of purchase. In the case of heavy or bulky goods, there is also a cost according to the current freight rates. If you have selected to pay by invoice, it is important that you contact Klarna to avoid a reminder fee and interest for late payment. Any invoice for unclaimed packages is sent through our partner Klarna.
Click here for more information about returns and right of withdrawal.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article